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Return Policy

Please read the following ‘Return/ Refund/ Cancellation Policy’ carefully as your use of service is subject to your acceptance and compliance with the following terms & conditions:

PARAMETERS

APPLICABLE POLICY

General Terms & Conditions

Certain situation (identification of defective/ damaged product during the shipping and while the opening of the delivery packet, products missing, wrong product delivered by the seller, product specification/ features/ appearance doesn’t match with the user expectation) could arise or faced by the end-user which can further result in the return/ replace of the delivered product and even refund of the money depending on the situation where seller can always accept the return irrespective of the policy/ terms and conditions.

To mitigate the challenges and protect the interest of the user, Indigaga encourages the user to review the product appearance (through pictorial representation available on the website portal), specification (length, width, height, thickness, or any other technical/ non-technical features), choice of color, categories, varieties, brand, company and even customer feedback/ review about the product before making the purchase decision. In case a user orders a wrong product, he/ she shall not be entitled to any return/ refund.

Other Terms & Condition under Return/ Refund/ Cancellation Policy:

User needs to raise the return request within the return period (i.e. within 02-05 days), as applicable under each category (as stated below) for the purchased product from the website and shall wait for the team to collect the shipment and upon acceptance/ approval of the returned product, the refund process or any replacement of the product (at the same cost) will be initiated.

In case of any return process/ step to be initiated by the user, the following parameters need to be ensured for the product such as Condition, Damage, Functionality, Clothing, Sportswear, Footwear (should be new, unworn - other than a trial with price and brand tag), Beauty, Health, Personal Care, Grocery Items, Stationery Items should be new and unopened.

If the product being returned is/ are not in accordance with the above-cited parameters, then the user shall not be entitled to any refund of money from the seller/ Indigaga. However, for any returned product, the shipping cost shall be borne and incurred by the seller itself.

Indigaga shall ask the user to quote the reason for any return made through the website. On the other hand, in case of any confusion or doubt or any issue raised by the user, the Indigaga team can establish a telephonic conversation with the user to sort out any associated issue or for any assistance through our customer support e-mail id. support@indigaga.com.

For more details, please review our category wise return policy as below.

CATEGORY/ PRODUCT WISE RETURN/ REFUND/ CANCELLATION POLICY

Electronics Items

Batteries & Chargers

02 Days Returnable/ Replacement Item

 The product is eligible under free replacement/ free returnable item within the period of 02 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the instruments under ‘As It Is’ or ‘Original Condition’ with valid payment receipt, product tag, brand logo, user manual, guarantee/ warranty card and other associated items in the same condition for successful replacement/ return pick-up.

Headphones, Headsets

02 Days Returnable/ Replacement Item

 The product is eligible under free replacement/ free returnable item within the period of 02 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the instruments under ‘As It Is’ or ‘Original Condition’ with valid payment receipt, product tag, brand logo, user manual, guarantee/ warranty card and other associated items in the same condition for successful replacement/ return pick-up.

TV & Video

05 Days Returnable/ Replacement Item

The product is eligible under free replacement/ free returnable item within the period of 05 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the instruments under ‘As It Is’ or ‘Original Condition’ with valid payment receipt, product tag, brand logo, user manual, guarantee/ warranty card and other associated items in the same condition for successful replacement/ return pick-up.

Note: Product with the requirement of any technical installation, users are requested to please visit local authorized centers or can take support from any authorized representative pan India. No installation and/ or any other service will be covered under our initiative.

Home Audio, Theater, MP3 Players & Accessories

05 Days Returnable/ Replacement Item

The product is eligible under free replacement/ free returnable item within the period of 05 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the instruments under ‘As It Is’ or ‘Original Condition’ with valid payment receipt, product tag, brand logo, user manual, guarantee/ warranty card and other associated items in the same condition for successful replacement/ return pick-up.

Musical Instruments

05 Days Returnable/ Replacement Item

The musical instrument is eligible under free replacement/ free returnable item within the period of 05 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the instruments under ‘As It Is’ or ‘Original Condition’ with valid payment receipt, product tag, brand logo, user manual, guarantee/ warranty card and other associated items in the same condition for successful replacement/ return pick-up.

Non-Returnable Item

Looking to the health/ hygiene/ personal care/ wellness of human being, some of the instruments like the flute or any other instruments where the air has to be blown, the same will be considered under non-returnable/ non-replacement item however in case of any damage, defective or any different items delivered by the supplier, returnable or replacement of the item shall be initiated. Under this also, the users are requested to please keep the instruments under ‘As It Is’ or ‘Original Condition’ with valid payment receipt, product tag, brand logo, user manual, guarantee/ warranty card, and other associated items in the same condition for successful replacement/ return pick-up.

In both of the above conditions, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Cameras/ Digital Cameras, Lens & Photo

05 Days Returnable/ Replacement Item

The product is eligible under free replacement/ free returnable item within the period of 05 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the instruments under ‘As It Is’ or ‘Original Condition’ with valid payment receipt, product tag, brand logo, user manual, guarantee/ warranty card and other associated items in the same condition for successful replacement/ return pick-up.

Smart Phones & Tablets

Cases & Covers, Screen Protectors, Mobile Accessories, Wearable Devices

02 Days Returnable/ Replacement Item

The product under this segment is eligible under free returnable/ replacement item within the period of 02 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the item under ‘As It Is’ or ‘Original Condition’ with product tag, brand logo, Guarantee/ Warranty Card in the same condition for successful replacement/ return pick-up. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Non-Returnable Item

All the products associated with screen protection like screen guards, tamper guards, etc., the same will be considered under non-returnable/ non-replacement items however in case of any damage, defective or any different items delivered by the supplier, returnable or replacement of the item shall be initiated. Under this also, the users are requested to please keep the instruments under ‘As It Is’ or ‘Original Condition’ with valid payment receipt, product tag, brand logo, user manual, guarantee/ warranty card, and other associated items in the same condition for successful replacement/ return pick-up.

Tablets & Smart Phones

02 Days Returnable/ Replacement Item

The product under this segment is eligible under free returnable/ replacement item within the period of 02 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the item under ‘As It Is’ or ‘Original Condition’ with product tag, brand logo, Guarantee/ Warranty Card in the same condition for successful replacement/ return pick-up. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Note: Product with the requirement of any technical installation, users are requested to please visit local authorized centers or can take support from any authorized representative pan India. No installation and/ or any other service will be covered under our initiative.

Smart Homes Accessories

05 Days Returnable/ Replacement Item

The product under this segment is eligible under free returnable/ replacement item within the period of 05 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the item under ‘As It Is’ or ‘Original Condition’ with product tag, brand logo, Guarantee/ Warranty Card in the same condition for successful replacement/ return pick-up. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Power Banks & Other Battery Bank Systems

02 Days Returnable/ Replacement Item

The product under this segment is eligible under free returnable/ replacement item within the period of 02 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the item under ‘As It Is’ or ‘Original Condition’ with product tag, brand logo, Guarantee/ Warranty Card in the same condition for successful replacement/ return pick-up. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Health & Beauty

Health, Beauty & Personal Care, Fragrances, Deodorant, Perfume, etc.

Non-Returnable Item

Looking to the health/ hygiene/ personal care/ wellness of human being, all the products associated with health & consumable item, the same will be considered under non-returnable/ non-replacement item however in case of any damage, defective or any different items delivered by the supplier, returnable or replacement of the item shall be initiated. Under this also, the users are requested to please keep the instruments under ‘As It Is’ or ‘Original Condition’ with valid payment receipt, product tag, brand logo, user manual, guarantee/ warranty card, and other associated items in the same condition for successful replacement/ return pick-up.

Shaving & Hair Removal

02 Days Returnable/ Replacement Item

The product under this segment is eligible under free returnable/ replacement item within the period of 02 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the item under ‘As It Is’ or ‘Original Condition’ with product tag, brand logo, Guarantee/ Warranty Card in the same condition for successful replacement/ return pick-up. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Salon & Spa Equipment

05 Days Returnable/ Replacement Item

The product under this segment is eligible under free returnable/ replacement item within the period of 05 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the item under ‘As It Is’ or ‘Original Condition’ with product tag, brand logo, Guarantee/ Warranty Card in the same condition for successful replacement/ return pick-up. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Toys & Hobbies

Toys/ Interactive Toys/ Car Seat Toys etc. (non-electronic)

05 Days Returnable/ Replacement Item

The product under this segment is eligible under free returnable/ replacement item within the period of 05 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the item under ‘As It Is’ or ‘Original Condition’ with product tag, brand logo, Guarantee/ Warranty Card in the same condition for successful replacement/ return pick-up. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Electronic Toys

02 Days Returnable/ Replacement Item

The product under this segment is eligible under free returnable/ replacement item within the period of 02 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the item under ‘As It Is’ or ‘Original Condition’ with product tag, brand logo, Guarantee/ Warranty Card in the same condition for successful replacement/ return pick-up. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Items associated with Hobbies (Pet Habits, Training Accessories, Aquarium Items, Behavior Aids, Books, etc.)

02 Days Returnable/ Replacement Item

The product under this segment is eligible under free returnable/ replacement item within the period of 02 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the item under ‘As It Is’ or ‘Original Condition’ with product tag, brand logo, Guarantee/ Warranty Card in the same condition for successful replacement/ return pick-up. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Non-Returnable Item

Looking to the health/ hygiene/ personal care/ wellness of human being, all the products associated with health, the same will be considered under non-returnable/ non-replacement item however in case of any damage, defective or any different items delivered by the supplier, returnable or replacement of the item shall be initiated. Under this also, the users are requested to please keep the instruments under ‘As It Is’ or ‘Original Condition’ with valid payment receipt, product tag, brand logo, user manual, guarantee/ warranty card, and other associated items in the same condition for successful replacement/ return pick-up.

Grocery & Other Consumable Products

Grocery Items

Non-Returnable Item

The presented grocery item is to be considered as a non-returnable/ non-refundable item due to its consumable nature. However, in case of any damage, defective, or any different items delivered by the supplier, the same shall be considered under free replacement or full return to the user. In this regard, our team may contact the user to ascertain the damage, defect or about the supplied item for the product prior to issuing any replacement/ refund.

Note: At present, the delivery of grocery products are within Ranchi City (Jharkhand). No order shall be fulfilled outside the city.

Vegetable/ Organic Farm Products

Non-Returnable Item

The presented vegetable/ organic farm item is to be considered as a non-returnable/ non-refundable item due to its consumable nature. However, in case of any damage, defective, or any different items delivered by the supplier, the same shall be considered under free replacement or full return to the user. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Note: At present, the delivery of vegetable/ organic farm products are within Ranchi City (Jharkhand). No order shall be fulfilled outside the city.

Stationery

Stationery Items/ Office/ Institutional/ University/ Schools/ Colleges etc. supplies

02 Days Returnable/ Replacement Item

The product under this segment is eligible under free returnable/ replacement item within the period of 02 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the item under ‘As It Is’ or ‘Original Condition’ with product tag, brand logo, Guarantee/ Warranty Card in the same condition for successful replacement/ return pick-up. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Non-Returnable Item

In certain cases where the products will be counted as a consumable item like sketch pen/ ink pen/color/ paint/ oil pastel or equivalent or on any item label as that the product is non-returnable, the same shall be applicable under non-returnable/ non-refundable item however any damage, defective or any different items delivered by the supplier shall be liable for any replacement/ refund. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Sports & Outdoors

Sports Items (Indoor & Outdoor)

05 Days Returnable/ Replacement Item

The product under this segment is eligible under free returnable/ replacement item within the period of 05 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the item under ‘As It Is’ or ‘Original Condition’ with product tag, brand logo, Guarantee/ Warranty Card in the same condition for successful replacement/ return pick-up. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Inner Apparel (Indoor & Outdoor)

Non-Returnable Item

Looking to the health/ hygiene/ personal care/ wellness of human being, all the products related with innerwear like swimsuit/ guards support/ underwear/ Sando Ganji or any equivalent item, the same will be considered under non-returnable/ non-replacement item however in case of any damage, defective or any different items delivered by the supplier, returnable or replacement of the item shall be initiated. Under this also, the users are requested to please keep the instruments under ‘As It Is’ or ‘Original Condition’ with valid payment receipt, product tag, brand logo, user manual, guarantee/ warranty card, and other associated items in the same condition for successful replacement/ return pick-up.

In both of the above conditions, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Furniture

Furniture Items associated with  Living Room, Kitchens, Dining Hall, Bathroom, Office, etc.

05 Days Returnable/ Replacement Item

The product under this segment is eligible under free returnable/ replacement item within the period of 05 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the item under ‘As It Is’ or ‘Original Condition’ with product tag, brand logo, Guarantee/ Warranty Card in the same condition for successful replacement/ return pick-up. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Furniture Items with any Lightning Fittings

02 Days Returnable/ Replacement Item

The product under this segment is eligible under free returnable/ replacement item within the period of 02 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the item under ‘As It Is’ or ‘Original Condition’ with product tag, brand logo, Guarantee/ Warranty Card in the same condition for successful replacement/ return pick-up. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Note: For any battery-operated lighting system associated with furniture, users are requested to please replace/ return the items under the ‘As It Is’ condition. In case of any battery-operated system, please return/ replace the same battery separately i.e. unplugging the battery from the system to the external environment.

Automotive & Motorcycle

Automobile/ Motorcycle (Any Parts & Other Accessories)

05 Days Returnable/ Replacement Item

The product under this segment is eligible under free returnable/ replacement item within the period of 05 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the item under ‘As It Is’ or ‘Original Condition’ with product tag, brand logo, Guarantee/ Warranty Card in the same condition for successful replacement/ return pick-up. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Automobile/ Motorcycle (Flammable Items)

Non-Returnable Item

In certain cases where the products will be counted as a consumable item like oil, engine oil, chemical, polish or equivalent or on any item label as that the product is non-returnable, the same shall be applicable under non-returnable/ non-refundable item however any damage, defective or any different items delivered by the supplier shall be liable for any replacement/ refund. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Automobile/ Motorcycle (Health & Safety Equipments/ Items)

Non-Returnable Item

Looking to the health/ hygiene/ personal care/ wellness of human being, all the products related with wear like a face mask, gloves, safety glasses, knee cap, elbow cap or any equivalent item, the same will be considered under non-returnable/ non-replacement item however in case of any damage, defective or any different items delivered by the supplier, returnable or replacement of the item shall be initiated. Under this also, the users are requested to please keep the instruments under ‘As It Is’ or ‘Original Condition’ with valid payment receipt, product tag, brand logo, user manual, guarantee/ warranty card, and other associated items in the same condition for successful replacement/ return pick-up.

Laptops & Accessories

05 Days Returnable/ Replacement Item

The product under this segment is eligible under free returnable/ replacement item within the period of 05 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the item under ‘As It Is’ or ‘Original Condition’ with product tag, brand logo, Guarantee/ Warranty Card in the same condition for successful replacement/ return pick-up. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Note: Product with the requirement of any technical installation, users are requested to please visit local authorized centers or can take support from any authorized representative pan India. No installation and/ or any other service will be covered under our initiative.

Non-Returnable Item

In certain cases where the label states that the product is non-returnable, the same shall be applicable under non-returnable/ non-refundable items however any damage, defective, or any different items delivered by the supplier shall be liable for any replacement/ refund. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Jewelry & Watches

02 Days Returnable/ Replacement Item

The product under this segment is eligible under free returnable/ replacement item within the period of 02 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the item under ‘As It Is’ or ‘Original Condition’ with product tag, brand logo, Guarantee/ Warranty Card in the same condition for successful replacement/ return pick-up. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Note: Any precious items which are manufactured using Gold and/ or Silver will be considered under the non-returnable/ non-returnable item. Hence, no refund will be initiated to the user.

Flashlights & Lamps

02 Days Returnable/ Replacement Item

The flashlight & lamps are eligible under free returnable/ replacement item within the period of 02 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the item under ‘As It Is’ or ‘Original Condition’ with product tag, brand logo, Guarantee/ Warranty Card in the same condition for successful replacement/ return pick-up. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Note: For any battery-operated lighting system to be installed externally, users are requested to please return the same battery separately i.e. unplugging the battery from the system to the external environment.

Fashion

Bags, Shoes & Accessories  (Luggage/ Handbags/ Trolley Bags or equivalent)

05 Days Returnable/ Replacement Item

This product categories under this segment are eligible under free returnable/ replacement item within the period of 05 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the item under ‘As It Is’ or ‘Original Condition’ with product tag, brand logo, Guarantee/ Warranty Card in the same condition for successful replacement/ return pick-up. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Note: The delivered product with any lock system will be returned only with the unlock system. Users are requested to please return the original keys and unlock the bag before initiating any pick-up return.

Bags, Shoes & Accessories  (Shoes & Other Accessories)

05 Days Returnable/ Replacement Item

The shoe & other accessories are eligible under free returnable/ replacement item within the period of 05 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the item under ‘As It Is’ or ‘Original Condition’ with product tag, brand logo, guarantee/ warranty card in the same condition for successful replacement/ return pick-up. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Apparel (Baby)

02 Days Returnable/ Replacement Item

The baby apparel is eligible under free returnable/ replacement item within the period of 02 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the item under ‘As It Is’ or ‘Original Condition’ with product tag, brand logo in the same condition for successful replacement/ return pick-up. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Apparel (Men's/ Women Clothings)

02 Days Returnable/ Replacement Item

The baby apparel is eligible under free returnable/ replacement item within the period of 02 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the item under ‘As It Is’ or ‘Original Condition’ with product tag, brand logo in the same condition for successful replacement/ return pick-up. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Non-Returnable Item

Looking to the health/ hygiene/ personal care/ wellness of human being, all the products related with inner-wear or any equivalent item, the same will be considered under non-returnable/ non-replacement item however in case of any damage, defective or any different items delivered by the supplier, returnable or replacement of the item shall be initiated. Under this also, the users are requested to please keep the instruments under ‘As It Is’ or ‘Original Condition’ with valid payment receipt, product tag, brand logo, etc. in the same condition for successful replacement/ return pick-up.

Other Items

Holiday Supplies & Gifts

05 Days Returnable/ Replacement Item

The holiday suppliers & gift is eligible under free returnable/ replacement item within the period of 05 days in case of any damage, defective or any different items delivered by the supplier however the users are requested to please keep the item under ‘As It Is’ or ‘Original Condition’ with product tag, brand logo in the same condition for successful replacement/ return pick-up. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement/ refund.

Note: No gift wrapping facilities will be provided by us/ supplier to the user.

Video Games

Non-Returnable Item

The video games (preferably in compact disk form) is to be considered as non-returnable/ non-refundable item due to its consumable nature (Digital Format). However, in case of any damage, defective, or any different items delivered by the supplier, the same shall be considered under free replacement to the user. In this regard, our team may contact the user to ascertain the damage, defect, or about the supplied item for the product prior to issuing any replacement.

Video Games Accessories

05 Days Returnable/ Replacement Item

The accessories associated with the video games is eligible under free returnable/ refundable item within the period of 05 days in case of any damage, defective or any different items delivered by the supplier however in certain cases where the label states that the product is non-returnable, the same shall be applicable under non-returnable/ non-refundable item. In this regard, our team may contact the user to ascertain the damage, defect or about the supplied item for the product prior to issuing any replacement/ refund.

 

 

Last Update: 06.11.2020